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RETURNS &
EXCHANGES
We offer free & easy 30-day returns or 90-day
exchanges from the date your order ships. Merchandise purchased between 10/10/2024 and 12/24/2024 can now be returned through 1/24/2025.
FREE RETURNS AT A STORE OR BY MAIL
BRING TO A STORE
Bring your items and packing slip or order confirmation to a store. Find any store associate for assistance. Refunds are expected 5-7 business days after processing.
SEND BY MAIL
Start your return online. Ship your items using the prepaid shipping label provided via email. Refunds are expected within 30 days to the original form of payment.
RETURN POLICY
Banter is proud to offer free and easy returns! Merchandise purchased between 10/10/2024 and 12/24/2024 can now be returned through 1/24/2025. If for any reason you are dissatisfied with your purchase, you may return it for a full refund within 30 days of the ship date for the purchase price, excluding shipping, handling, or other additional charges.
You can return a Banter by Piercing Pagoda purchase you bought with Progressive Leasing or Affirm if you are within the return period. You may receive a credit or refund by returning your merchandise by mail or in-store or if purchased online, by mail. If your payment option through Affirm included interest, any interest paid is non-refundable.
Purchases made in-store can only be returned or exchanged at a store location. Online purchases can be returned in-store or by mail.
EXCHANGE POLICY
If for any reason you are dissatisfied with your purchase, you may exchange it at any store location within 90 days of the date your order was shipped. Exchanges cannot be completed by mail.
- Please note the following return and exchange exceptions:
- Products must be returned in their original condition with boxes, paperwork, and accessories to ensure full credit.
- Merchandise sized, engraved, or altered in any way after purchase may not be returned or exchanged. Piercing earrings, nose piercing jewelry, permanent jewelry, service fees, and items engraved in-store may not be returned or exchanged.
- Gift receipts may be used for exchanges only or to credit purchaser.
- Shipping and handling will not be refunded unless you received a damaged, defective, or incorrect item.
- Merchandise purchased using Progressive Leasing cannot be exchanged.